Legal

Privacy Policy

Last updated: May 2026

E-LAB respects your privacy and is committed to protecting the personal information of our clients, partners, suppliers, and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Who We Are

E-LAB is a multidisciplinary consulting business providing specialist advisory services across sustainability, acoustics, fire engineering, human-centred design, environmental services, CFD and wind engineering, and building performance.

What Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Project information
  • Billing or payment details
  • Information submitted through contact forms, enquiries, event registrations, or newsletter subscriptions
  • Website usage and analytics data

We may also collect additional information when you communicate with us, participate in surveys, attend events, or engage our services.

How We Collect Information

We collect information when you:

  • Visit or use our website
  • Submit an enquiry or contact form
  • Subscribe to communications
  • Engage us for services
  • Communicate with our team
  • Attend meetings, events, or workshops
  • Interact with us through social media or digital platforms

We may also receive information from third parties connected to a project, client engagement, or referral.

How We Use Your Information

We use your information to:

  • Provide consulting services
  • Respond to enquiries and requests
  • Manage projects and client relationships
  • Improve our website, services, and user experience
  • Send updates, insights, invitations, and marketing communications
  • Comply with legal and regulatory obligations

Where required, marketing communications will include an option to unsubscribe or opt out.

Disclosure of Information

We may disclose personal information to:

  • Employees and contractors
  • Professional advisers and consultants
  • Technology and service providers
  • Project teams and collaborators
  • Government or regulatory authorities where required by law

We only disclose information where reasonably necessary to provide our services or meet legal obligations.

Data Storage and Security

E-LAB takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure third-party platforms and cloud-based systems, including systems located outside Australia.

While we take reasonable precautions, no method of transmission or storage is completely secure.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website functionality, understand visitor behaviour, and enhance user experience.

You can modify your browser settings to decline cookies if preferred.

Access and Correction

You may request access to personal information we hold about you and request corrections where necessary. To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. E-LAB is not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact:

E-LAB
contact@e-lab.com.au